Returns & Exchanges
At KuKirin, we stand behind the quality of our electric scooters and bikes with a flexible 30-day return policy. If you are not completely satisfied with your purchase, we are here to help you with a seamless return or exchange process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Product
Ensure the device is in its original condition, including all packaging, manuals, and accessories, to qualify for a full refund or exchange.
Ship the Item
Securely pack your item and use the provided shipping label or your preferred carrier to send the package back to our designated service center.
Inspection and Refund
Once our technicians inspect the returned unit, we will process your refund or ship your replacement within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing